Answers before you ship.

Since 2021. We have our own offices in Dhaka (Bangladesh) and Shenzhen (China).

We deliver to all major cities: Dhaka, Chittagong, Khulna, Rajshahi, Sylhet, Barisal and Rangpur. Smaller towns are available on request.

Yes. We have supplier networks in Guangzhou, Shenzhen, Yiwu, Shanghai and other major manufacturing hubs, and we coordinate pickup from your supplier's location.

Yes. Optional cargo insurance is available for 1–2% of the shipment value. It covers loss or damage during transit and handling.

Bank transfer (The City Bank, Dhaka), bKash, Nagad or cheque. We use a 70/30 payment structure: 70% in advance and 30% on delivery.

For established clients with a good payment history, yes. Contact us to discuss payment arrangements for your shipment.

Sea freight: 20–30 days, the most economical choice for large volumes. Air freight: 5–7 days, best for urgent shipments or high-value items. Sea freight costs 60–70% less but takes longer.

Every shipment goes through 11 stages, from order received to delivery. You can track it any time with your tracking ID on our Track page, and we also keep you updated on WhatsApp.

Delays can happen because of customs, weather or port congestion. We tell you straight away and give you an updated arrival date. You can contact us any time for a status update.

Yes. Enter your tracking ID on our Track page to see the current stage, location updates and the estimated delivery date.

Cannot ship: hazardous materials, explosives, flammable items, weapons and counterfeit goods. Can ship: industrial machinery, electronics, textiles, tools, household items and non-perishable food. Goods with batteries or liquids can fly only on our Hong Kong route, so please declare them honestly. Contact us if you are unsure.

Yes. If you're importing from several suppliers, we consolidate them into one shipment. This saves 30–40% on freight and simplifies customs clearance.

You do, as the importer. We handle all the documentation and calculations, and every quote includes the estimated duties. Duty and tax depend on the declared value and product category, typically 20–50% of the goods value depending on the item.

Bangladesh applies import duties (5–50%) plus VAT (15%) on the CIF value (cost, insurance and freight). Industrial machinery often has lower rates (5–10%) than consumer goods. We estimate duties before shipment.

We always estimate duties before shipment. Occasionally the actual duty differs because customs reassesses the HS code. We tell you straight away and discuss payment options.

No. Every quote includes freight, the customs broker fee, documentation, final delivery and estimated duties. There are no surprise charges.

Yes. Volume discounts of 5–15% are available for businesses shipping 5 or more containers a year. Contact us to discuss a regular shipping agreement.

With cargo insurance, loss or damage is covered up to the declared value: file a claim with photos. Without insurance, you must negotiate with the shipping line. We handle all the documentation.